Reference chat - users publishing transcripts

Be polite. Be very polite.

A disgruntled library user published the transcript of a chat reference session on her blog. Our users could easily cut and paste from the chat window.

The link has been taken down now, but this post, Librarians are always on display, from the Alaskan Librarian discusses it.

Chat reference training - how do we do it?

Via Librarian in Black:

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Lili Luo, a Doctoral Candidate at the School of Information and Library Science University of North Carolina at Chapel Hill, posted on several listservs a link to the results of a survey she did of librarians about chat reference training techniques (what's being used currently). A lot of variation in the results--but simulated sessions with one librarian pretending to be a user and live hands-on practice and demos lead the pack.