IM talking points

Some IM talking points for libraries considering using IM for their reference service have been posted by Aaron Schmidt at walkingpaper.org.

Among them:

• IM is just for kids
• IM is going to destroy our computers (a favorite IT chorus).
• We don’t have enough money to do IM.
• Speaking of virtual reference, we’re already doing it with tutor.com / questionpoint / docutek. We don’t need IM.
• We don’t have enough time to do IM.
• Small bonus