Chat reference training - how do we do it?

Via Librarian in Black:

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Lili Luo, a Doctoral Candidate at the School of Information and Library Science University of North Carolina at Chapel Hill, posted on several listservs a link to the results of a survey she did of librarians about chat reference training techniques (what's being used currently). A lot of variation in the results--but simulated sessions with one librarian pretending to be a user and live hands-on practice and demos lead the pack.