Online Librarian - a joint project of Murdoch and Macquarie Universities.

Wednesday, October 25, 2006

Individual IM reference at Carleton College

Thought people would be interested in this post on the Pegasus Librarian blog. Iris blogs about how they use individual IM accounts to answer reference enquiries at her library. She concludes that even though there is not a high uptake, it is worth doing.

Walt Crawford's comment on the post is interesting:

Given that IM reference doesn't seem to get used much (2% of all reference transactions seems to be the reported level),is it worth doing? Under the circumstances you state--it didn't replace anything else, you're comfortable with it, the PC would be on anyway, and even rare usage might be new usage--I think the answer's clearly "Yes."

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